Terms of Delivery
DELIVERY & SHIPPING
Can we ship overseas (out of Hong Kong)?
Yes, not limit to Hong Kong, but we can ship worldwide up to 39 major counties.
How long until my product ships?
Your order will ship in 1-3 business days from our factory. We will email you the tracking information once it is shipped out. Please allow 24-48 hours to see the movement on your tracking.
Do you include invoices?
The invoice is sent via email. We guarantee not to include any price information in the package to make it perfect for gift giving.
How do I track my order?
We will send you the tracking information via email once the order is ready to ship. Occasionally, the email may be dropped in your spam folder.
How long does shipping take?
Your order will typically arrive in 2-4 business days after it is shipped for local customers (Hong Kong). For non-Hong Kong orders, mostly will take 10-20 business days. Delivery time is varied by other factors, including the processing time of the Custom Clearance in destination country, the peak seasons, the stock availability, etc. But, no worry, we will definitely get you notified as soon as possible if that happens.
What is the shipping cost?
The standard shipping cost for local customer (Hong Kong) is HKD38 per shipment via S.F. Express; USD6.5 per shipment is for overseas customers.
We offer a FREE shipping for local customers (Hong Kong) only if spending over HKD198 as well as over USD35 per order for overseas customers.
What can I do if my tracking link isn't working?
Please be patient and allow 24-48 hours for the selected courier to scan the package and activate your tracking link. You should see movement after 48 hours of your product being shipped.